Our goal is to make your shopping experience clear and stress-free. If you need more help with anything at all, feel free to contact our support team at info@tenaxcollection.com.

Question 1: How long does delivery usually take?

Answer: Orders are typically processed within 1–2 business days. After shipping, delivery usually takes 6–8 business days. Most customers receive their order within approximately 7–10 business days in total.

For more information, please refer to our Shipping Policy.

Question 2: Do you offer free shipping?

Answer: Yes, we provide free shipping on all orders delivered within Canada and the United States.

Additional details can be found in our Shipping Policy.

Question 3: Where is Tenax Collection based?

Answer: Tenax Collection operates as a Canada–based online store. We offer a carefully selected range of products and ship directly to customers in Canada and the United States.

Question 4: What should I do if my item arrives damaged or defective?

Answer: If your order arrives damaged or there is a product issue, please contact us as soon as possible. We will review the situation and assist you with a replacement or resolution. Requests should be made within 30 days of delivery.

Please see our Return Policy for complete details.

Question 5: Can I cancel my order?

Answer: No, orders cannot be cancelled once they have been placed. Our fulfillment and processing workflow begins immediately after an order is confirmed, allowing our team to prepare and dispatch orders efficiently. Because of how our processing system operates, cancellations would disrupt the order preparation process already underway.

However, if the item is no longer needed after delivery, a 30-day easy return is available once the purchase has been received. Please refer to the Returns Policy for full details on how to initiate a return.

Question 6: What is your return policy?

Answer: We accept returns within 30 days of delivery, provided the item meets our return requirements. For full instructions and conditions, please review our Return Policy.

Question 7: When will I receive my refund?

Answer: Once your return has been reviewed and received, your refund will be issued to your original payment method. Most refunds appear within approximately 7 business days, depending on your payment provider.

More details are available in our Refund Policy.

Question 8: Do your products include a warranty or guarantee?

Answer: All orders are covered by a 30-day satisfaction guarantee. If there is an issue with your purchase, please contact our support team for help.

Question 9: How can I contact customer support?

Answer: You can reach our support team by emailing info@tenaxcollection.com. We aim to respond within 1–2 business days.

Question 10: Do you ship internationally?

Answer: As of now, we only ship orders within Canada and the United States.

Question 11: Do you have a physical retail store?

Answer: Tenax Collection exclusively operates online. This allows us to offer competitive pricing, deliver products directly to customers, and focus on customer support.

Question 12: Do you accept bulk or business orders?

Answer: Yes, bulk orders may be available. Please contact our team for additional information and availability.

Question 13: How do exchanges work?

Answer: Unfortunately, we do not accept exchanges at this time. To receive a different size, colour, or item, please return the original purchase within the 30-day window and place a new order. Please contact us to receive assistance with returns and any other questions.

Please review our Return Policy for full details.

Question 14: How can I track my order?

Answer: Once your order ships, you will receive a tracking number by email. You can use this number to monitor your shipment’s progress. Please visit Track Your Order.

Contact Information

Store Name: Tenax Collection
Email: info@tenaxcollection.com
Phone: +1 (647) 367-2891
Address: 171 Laurendale Avenue, Keswick, Ontario L4P 0C2, Canada
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We aim to respond to all inquiries within 1–2 business days.