The goal is to make the shopping experience clear and stress-free. For additional help with anything at all, contact the support team at info@tenaxcollection.com.

Question 1: How long does delivery usually take?

Answer: Orders are typically processed within 1–2 business days. After shipping, delivery usually takes 6–8 business days. Most customers receive their order within approximately 7–10 business days in total.

For more information, please refer to the Shipping Policy.

Question 2: Is free shipping offered?

Answer: Free shipping is provided on all orders delivered within Canada and the United States.

Additional details can be found in the Shipping Policy.

Question 3: Where is Tenax Collection based?

Answer: Tenax Collection operates as a Canada-based online store, offering a carefully selected range of products shipped directly to customers in Canada and the United States.

Question 4: What happens if an item arrives damaged or defective?

Answer: If an order arrives damaged or there is a product issue, contact support as soon as possible for a review and resolution, such as a replacement. Requests should be made within 30 days of delivery.

Please see the Return Policy for complete details.

Question 5: Can an order be cancelled?

Answer: No, orders cannot be cancelled once placed. Fulfillment and processing begin immediately after an order is confirmed, allowing the team to prepare and dispatch orders efficiently, so cancellations would disrupt a process already underway.

However, if the item is no longer needed after delivery, an easy 30-day return is available once the purchase has been received. Please refer to the Returns Policy for full details on how to initiate a return.

Question 6: What is the return policy?

Answer: Returns are accepted within 30 days of delivery, provided the item meets the return requirements. For full instructions and conditions, please review the Return Policy.

Question 7: When is a refund received?

Answer: Once a return has been reviewed and received, the refund is issued to the original payment method. Most refunds appear within approximately 7 business days, depending on the payment provider.

More details are available in the Refund Policy.

Question 8: Do the products include a warranty or guarantee?

Answer: All orders are covered by a 30-day satisfaction guarantee. If there is an issue with a purchase, contact the support team for help.

Question 9: How can customer support be contacted?

Answer: The support team can be reached by emailing info@tenaxcollection.com. We aim to respond within 1–2 business days.

Question 10: Is international shipping available?

Answer: At this time, orders ship only within Canada and the United States.

Question 11: Is there a physical retail store?

Answer: Tenax Collection operates exclusively online, which allows for competitive pricing, direct delivery to customers, and a focus on customer support.

Question 12: Are bulk or business orders accepted?

Answer: Yes, bulk orders may be available. Contact the team for additional information and availability.

Question 13: How do exchanges work?

Answer: Exchanges are not accepted at this time. To receive a different size, color, or item, return the original purchase within the 30-day window and place a new order. Contact support for assistance with returns and any other questions.

Please review the Return Policy for full details.

Question 14: How can an order be tracked?

Answer: Once an order ships, a tracking number is sent by email and can be used to monitor the shipment's progress. Please visit Track Your Order.

Contact Information

Store Name: Tenax Collection
Email: info@tenaxcollection.com
Phone: +1 (647) 367-2891
Address: 171 Laurendale Avenue, Keswick, Ontario L4P 0C2, Canada
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We aim to respond to all inquiries within 1–2 business days.