FAQ

Orders are processed within 1 to 2 business days. Once shipped, most orders arrive within 5 to 10 business days, depending on your location. You will receive a tracking link as soon as your order ships.

After your order ships, you will receive an email with tracking information. If you need help at any point, you can contact us through the Contact page or by emailing support and our team will be happy to assist.

We are so sorry you're not happy with your order! Please reach out to us, and we will help find the best solution. Just contact us through the Contact page or by email and we will walk you through the next steps.

Absolutely. We pride ourselves on our customer service and genuinely care about every person who orders from us. If something is not right, just reach out through our Contact page or by email and a real member of our team will help you. We will always do our best to find a solution that makes you happy, because we would not be here without our customers.

Yes. We carefully source and test every product to make sure it meets high standards for performance, comfort, and safety. Our formulas are designed to be clean, long lasting, and gentle, even for sensitive eyes, while still delivering the results you expect. We do not believe in cutting corners, because these are products you use on your face every day.

Tenax actually began as a personal solution. The founder was a young student and entrepreneur who was always running late and frustrated with how hard it was to get her eyeliner right. After wasting countless mornings fixing uneven wings, she created a simple tool that actually worked. What started as something for herself quickly turned into Tenax, a brand built to make beauty easier, more reliable, and less stressful for anyone who wants real results without the frustration.