Billing Terms and Conditions

Accepted Payment Methods

Tenax Collection provides secure and convenient payment options to ensure a reliable checkout experience. We currently accept the following forms of payment:

- American Express

- Apple Pay

- Diners Club

- Discover

- Google Pay

- Mastercard

- PayPal

- Shop Pay

- Visa

All transactions are processed in either Canadian Dollars (CAD) or American Dollars (USD).

Payment Authorization and Processing

- Payment must be successfully completed at checkout before an order can be confirmed.

- Orders will only be prepared and shipped once payment has been verified.

- If a transaction is declined or cannot be authorized, the order will not be processed.

Pricing and Currency

- Prices are displayed and charged in Canadian Dollars (CAD) for customers in Canada and in US Dollars (USD) for customers in the United States, based on your location.

- Prices may be updated or adjusted at any time without prior notice.

- Any applicable taxes will be calculated and shown during checkout before payment is finalized.

Payment Security

We use encrypted payment technology and trusted payment providers to protect your financial information during checkout.

Tenax Collection does not store or retain your credit card details on our servers.

Refunds and Disputes

- Refunds are handled in accordance with our Return Policy.

- If you have a concern about a charge, please contact us directly so we can assist you.

- Unauthorized charge disputes may be reviewed and investigated. If you have any issues, please don't hesitate to reach out at info@tenaxcollection.com.

Fraud Protection

To maintain a secure shopping environment, Tenax Collection reserves the right to review, delay, or cancel any order that appears suspicious or potentially fraudulent.

Additional verification may be required for certain transactions.

Contact Information

If you have any questions regarding payments, you can contact us using the information below:

Store Name: Tenax Collection
Email: info@tenaxcollection.com
Phone: +1 (647) 367-2891
Address: 171 Laurendale Avenue, Keswick, Ontario L4P 0C2, Canada
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We aim to respond to all inquiries within 1–2 business days.