Terms of service
OVERVIEW
This website is operated by Tenax Collection. Whenever the terms “we,” “our,” or “us” are mentioned, they are referring to Tenax Collection. By visiting this website or placing an order through it, you acknowledge and agree to the terms, policies, and conditions described here.
These Terms of Service apply to everyone who uses the website, including customers, visitors, and any other individuals who access or interact with the store. It is important that you read through these terms before using our services. If you do not accept these terms, you should not continue to use the website or make purchases through it.
Any new features, updates, or additions to the website will also be governed by these same terms. From time to time, we may adjust or update these Terms of Service. When changes are made, your continued use of the website indicates your acceptance of those updates.
Tenax Collection operates through an online e-commerce platform that allows us to present our products and complete transactions securely over the internet.
SECTION 1 – ONLINE STORE TERMS
By accessing and using this website, you confirm that you are of legal age in your jurisdiction, or that you are using the site with the knowledge and approval of a parent or legal guardian.
You agree not to use our products or services for any unlawful purposes or in a way that violates any applicable laws or regulations. If our services are used improperly or in violation of these terms, we reserve the right to restrict or terminate your access.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time, for any reason.
Certain details you share with us may be transferred through secure networks as needed to process your order and operate our services. Any payment information you submit is handled using secure systems designed to protect your financial data.
You may not copy, reproduce, sell, or use any part of this website, its content, or our products for commercial purposes without receiving prior written consent from Tenax Collection.
Section titles are included for clarity only and do not affect the interpretation of these terms.
SECTION 3 – ACCURACY AND RELIABILITY OF INFORMATION
We aim to ensure that all information on our website is accurate and up to date. However, we cannot guarantee that all content is free from errors or omissions.
The information available on this website is intended for general reference only and should not be the only source you rely on when making decisions. It is your responsibility to review and confirm any details before taking action based on the information provided.
We may update or modify website content at any time, but we are not obligated to update information unless required.
SECTION 4 – CHANGES TO SERVICES AND PRICING
Prices for our products may change at any time without prior notice.
We may update, pause, or stop offering any product or service at any time, depending on operational or business needs. Tenax Collection is not liable for any inconvenience, loss, or impact resulting from such changes or service interruptions.
SECTION 5 – PRODUCTS OR SERVICES
Some products may only be available through our website and may have limited availability.
We make every effort to ensure that product descriptions, images, and colours are shown as accurately as possible. However, the way colours appear can vary depending on your screen settings and device, so we cannot guarantee that what you see will be an exact match in person.
We may limit sales of products based on region, customer history, or other factors at our discretion.
We also reserve the right to discontinue products or update product details without notice.
While we aim to offer high-quality products, individual experiences may differ, and we cannot guarantee that every product will meet each person’s specific expectations or preferences.
SECTION 6 – ORDER INFORMATION AND BILLING ACCURACY
We reserve the right to decline or cancel any order submitted through our store at our discretion.
This may include situations involving pricing errors, suspected fraud, or unusual order activity.
You agree to provide current, accurate, and complete information for your billing and account details, including your contact and payment information.
We may contact you if additional information is required to complete your order.
SECTION 7 – THIRD-PARTY LINKS
Our website may contain links that direct you to other websites not owned or managed by Tenax Collection.
We do not control these external sites and are not responsible for their content, policies, or how they operate.
If you choose to visit or use those websites, you do so at your own discretion and risk.
SECTION 8 – OPTIONAL TOOLS
We may provide access to tools or services operated by third parties that are not managed by Tenax Collection.
These tools are made available without any guarantees, and we do not make any promises regarding their performance or reliability.
Any use of third-party tools is entirely at your own choice and responsibility.
SECTION 9 – USER FEEDBACK AND COMMENTS
If you choose to share feedback, suggestions, or other submissions with us, you allow Tenax Collection to use that material as needed, without limitations.
We are not obligated to maintain comments in confidence or provide compensation.
You agree not to submit anything that is illegal, harmful, offensive, or misleading.
We reserve the right to remove content that violates our policies.
SECTION 10 – PERSONAL INFORMATION
Your personal information is handled according to our Privacy Policy.
By using our website, you consent to the collection and use of your information as outlined there.
SECTION 11 – ERRORS AND OMISSIONS
Occasionally, there may be errors or inaccuracies on our website, including details related to product descriptions, pricing, or availability.
We reserve the right to fix any mistakes and update information whenever necessary, without prior notice.
This may also include correcting or adjusting orders after they have been placed.
SECTION 12 – PROHIBITED USES
You may not use our website or services to:
- Breaking any applicable laws or regulations
- Participating in fraudulent, deceptive, or misleading activity
- Uploading or spreading viruses, malware, or other harmful software
- Disrupting or interfering with the proper operation of the website
- Collecting or using personal information without proper authorization
- Submitting content that is abusive, offensive, or inappropriate
Violation of these rules may result in termination of access.
SECTION 13 – DISCLAIMER AND LIMITATION OF LIABILITY
We do not guarantee that our website or services will always operate without interruptions or errors.
Tenax Collection is not responsible for any losses, damages, or issues that may arise from using, or being unable to use, our website or products.
By using our services, you acknowledge and accept that you do so at your own discretion and risk.
SECTION 14 – INDEMNIFICATION
You agree that Tenax Collection will not be held responsible for any claims, losses, or legal expenses that result from your violation of these Terms of Service or from improper use of the website.
SECTION 15 – SEVERABILITY
If any part of these Terms of Service is found to be invalid, unlawful, or unenforceable, that specific part will be treated separately and will not affect the validity or enforceability of the remaining terms.
SECTION 16 – TERMINATION
You are free to stop using our website and services at any time.
We reserve the right to limit, suspend, or permanently terminate your access if these Terms of Service are violated or misused.
Ending access to our services does not remove or affect any responsibilities or obligations that were established before the termination.
SECTION 17 – ENTIRE AGREEMENT
These Terms of Service represent the full agreement between you and Tenax Collection regarding the use of the website.
They replace any previous agreements or communications.
SECTION 18 – GOVERNING LAW
These Terms of Service are governed by and interpreted in accordance with the applicable laws of your jurisdiction.
SECTION 19 – CHANGES TO TERMS
We may revise or update these Terms of Service from time to time as needed.
It is your responsibility to check this page periodically for any changes.
By continuing to use the website after updates are made, you agree to the revised terms.
CONTACT INFORMATION
If you have any questions about these Terms of Service or need assistance with your order, you can reach us using the details below:
Store Name: Tenax Collection
Email: info@tenaxcollection.com
Phone: +1 (647) 367-2891
Address: 171 Laurendale Avenue, Keswick, ON L4P 0C2, Canada
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.